Shipping Policy

U.S. Shipping Rates. Includes U.S. Territories, APO / FPO (CERTAIN RESTRICTIONS APPLY)

Shipping Rates*

Based on order total Standard Express Expedited
UNDER $89.00 $9.99 $19.99 $26.99
$89.00 & OVER $14.99 $24.99 $31.99

*Large orders, heavy and oversized items may require additional shipping charges. Alaska and Hawaii & U.S. Territories: add $5.00 to rates listed above. Shipping charges are based on your total order amount. Typically, a higher order total equates to a heavier package. We understand there are exceptions. Our ultimate goal is to break even on our true shipping and packing costs; we do not intend to make a profit on shipping.

Domestic Orders

  • Standard Ground
  • Standard Ground: 5-10 Days
  • Express: 3-4 Business Days
  • Expedited: 2-3 Business Days

Express & Expedited delivery estimates reflective of orders placed before 12PM MT. Orders placed after 12PM MT will be processed on next business day.

For APO/FPO or P.O. Box addresses, all orders will be shipped via our Standard Service only (Expedited and Express ship methods are currently not available for APO/FPO or P.O. Box addresses).


Some larger items require delivery via truck
Extra ship charges apply
No APO / FPO or P.O. Boxes
No AK/HI or U.S. Territories
Physical address required
Current ETA: 9 - 12 days
Delivery times vary by delivery location

Ship-Alone Items

The Ship-Alone designation applies to pre-packed items or items too large/oddly shaped to fit in a standard box. Regardless of discounts or offers applied to your order, additional shipping costs or true shipping costs may apply to Ship-Alone items.

Extra Shipping Charges

Oversized items, based on size and/or weight of the product, may have a shipping surcharge cost in addition to standard delivery and processing charges. Shipping and handling costs and shipping surcharges are non-refundable. The shipping surcharge is a per unit charge; if you purchase multiple units of a product with a shipping surcharge, the total will show in your order summary. Shipping surcharges still apply if your order qualifies for a Free Shipping offer. The delivery driver is not responsible for carrying the package into your home. If needed, please arrange for separate help carrying this item inside your home.

Track Your Order

It's easy to track your order at by following these instructions:

  • Go to Order Tracking
  • Enter your order or tracking number. If signed into your account, click on the track package button(s) to see the status of your order.

If you need more assistance:

Contact our Customer Service Department via Live Chat, send an email to, or call toll free 1-800-713-4534 Mon. - Fri. 7 A.M. - 4 P.M (MT).

In-Store Pickup

  • Free Shipping
  • Pick up order at a Sierra Retail Store Location
  • Specify store location for pick up at checkout
  • Purchase arrives in 7-15 days
  • Expected date of arrival at the store is provided at checkout
  • Read more about our In-Store Pickup program here

  • Curbside Pickup

      Sierra is currently offering curbside pickup for “Ship to Store” orders at certain locations. To take advantage of this option, when placing your order online, simply select “Free Ship to Store” as your shipping option, and then select one of the following stores for free, curbside pickup:

      • Fort Collins and South Denver, CO
      • Framingham, MA
      • Portland, OR
      • Cheyenne, WY
      • Cottonwood Heights, UT

      Picking up your order:

      • Upon arrival to the store, park in a designated curbside pickup parking spot.
      • Call the Store phone number provided on your confirmation email and press option “4” to speak to an Associate.
      • Provide first and last name so the Associate can your verify order before bringing it to your vehicle.